Home Terms & Conditions

Terms & Conditions

All orders will be charged in Canadian Dollars.

Shipping

 We do our best to ship all in stock items within 5 business days.

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Shipping Costs:
$0.00-$38.99= flat rate of $10.00 CND
Over $39.00 = FREE SHIPPING*
 
Orders placed for over $39.00 CND (before tax) will be shipped via Canada Post free of charge to the customer. For all orders up to $39.00 (before tax), a flat rate of $10.00 will be added to the total of the order. 
 
*Oversized product or Orders shipped to some remote areas may be subject to an additional shipping charge. If there is additional charge to your order, you will be notified prior to shipping.
 
*Dear-Born Baby is not responsible for any additional Brokerage, Duty or Taxes that may apply. 
Need your order in a hurry? Email orders@dearbornbaby.com to find out about availability of express shipping.
 
Store Pick-up:
Shop On-line and pick up your order at the Greater Toronto Area's favourite specialty baby store, located at 72 Doncaster Ave. Thornhill, Ontario, Canada L3T 1L3.
Store Hours: Monday & Tuesday 10:00am-7:00pm, Wednesday - Friday: 10:00am-9:00pm, Saturday 10:00am-6:00pm and Sunday 11:00am-6:00pm. Closed Holidays.
 

Disclaimer

Dear Born Baby will not assume any responsibility for errors, omissions and/or inaccuracies related to products images or descriptions. 
The information on this website might occasionally be inaccurate or incomplete despite our best effort.
As colours differ from one computer monitor to another, Dear Born Baby cannot guarantee that the colour you see on your monitor is the exact colour of the product.
The email confirmation you will receive for your order is not an acceptance for that order and may be subject to changes whilst being processed.
 
We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Dear-Born Baby reserves the right to cancel and/or not ship an order at any time.
 
We apologize for any inconvenience this might cause.

Return Policy

If you wish to return items purchased on our website, you must contact us at orders@dearbornbaby.com within 10 days of receiving your order.  A refund can only be issued to the original purchaser who placed the order.  Items must be in their original packaging, unused, and in resalable condition. The return also must be accompanied with a return authorization number issued by Dear-Born Baby. You can obtain this Return Authorization Number by emailing us at orders@dearbornbaby.com. If an item is returned incomplete or without the original packaging, a 20% restocking fee will apply. Upon receipt of returned item, a refund will be issued for the value of the item(s) less the actual cost of shipping and handling that was incurred by Dear-Born Baby. All shipping costs are the responsibility of customer including the return shipping cost and the cost of shipping the items. Dear-Born Baby is not responsible for loss or damage in shipping items back to us.

For more information about our return policy please email orders@dearbornbaby.com.

Non Returnable Items: For health and hygienic reasons, we are unable to accept returns on some products. These products include, but are not limited to: Potty seats, nursing bras, diaper pails and liners,feeding accessories, bottles, breast pumps, pacifiers, nursing pads, nursing pillows, layette, teethers, thermometers, pacifiers, bath tubs and bathing accessories, lotions and powders. There are no returns on sale items or special orders.

**CAR SEAT POLICY: For safety reasons all Car Seats and Car Boosters are FINAL SALE and cannot be returned under any circumstances except for manufacture defects.

This is a policy that has been instituted to ensure that child safety is our top priority.  We will be able to guarantee that all of the car seats we sell are brand new.  In order for us to be able guarantee that a car seat has never been used or compromised, we will no longer allow the return of any of our car seats or booster seats.

**Dear-Born Baby is not responsible for ensuring manufacturing dates.

Damaged & Defective Items: Dear-Born Baby makes every effort to ensure that your purchases are delivered in good condition. However, if you receive a damaged item, please contact us within 10 business days to report the problem. After 10 days, Dear-Born Baby cannot replace damaged items and all remaining issues must be addressed by the manufacturer. Dear-Born Baby is committed to providing the best quality merchandise and purchases products from reputable manufacturers who stand behind the quality of their products. Most items are covered by manufacturers warranties. Warranty information when applicable, is included inside the product packaging. Should you have a problem with an item, need instructions or replacement parts we recommend that you contact the manufacturer before contacting us as these matters are usually covered under the manufacturer’s warranty. In the event that you need further assistance with a defective item, please contact us at orders@dearbornbaby.com If possible, we will replace damaged parts or send a replacement. Dear-Born Baby reserves the right to replace defective parts prior to replacing a defective item. Replacement orders or replacement parts for defective or damaged items are not eligible for shipping. Defective items are not eligible for refunds unless an item is discontinued or no longer available.

Canceling an Order: Please email us at orders@dearbornbaby.com within 24 hours after placing your order. If the item has already shipped, we will be unable to cancel your order. In such an event, refer to our Return Policy. If you wish to cancel an order please contact us via email and provide the order number.

Refusal of Delivery: Any order refused is charged a $20.00 fee and customer is responsible for any other costs that occur during the delivery process.

Incorrect Shipping Information: If a package is returned to Dear-Born Baby due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

Fees: Dear-Born Baby is not be responsible for any financial charges you may incur by your banking institution or delivery provider.

Email Updates: Periodically we send emails out to inform our customers of specials or promotions that they might be interested in. You are not added to this list unless you subscribe yourself, or indicate, when checking out - that you would like to be updated. There is an automatic unsubscribe link at the bottom of every Email Update, if you choose to unsubscribe at a later date.

Dear-Born Reserves the right to makes changes to terms & conditions of sale at any time, any changes will be posted on this page.